There is always a joke or scene from a movie people like to enact when talking about contacting 911. It’s pretty funny until a person is placed in a predicament where they receive no help. This was the case for a mother who has a special needs child of 21 years of age. Her son has additional problems with gagging and choking. When the mother called the dispatcher she was told that there was no unit available at the time. Then adding insult to injury the mother was told it could take up to a few hours. Now officials are saying the call taker could have coded the priority of the call wrong.

Even though the city of Cleveland is investigating, what addendum to the protocol would you exercise?